99% Invisible: Your Call Is Important to Us
What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?
What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?
Like a shadow epilogue to The Power Broker, this story plunges into the chaos of 1970s New York where debt, unions, and one brutal headline nearly broke the city.
How a radio show born at a small college station in DC and dedicated to smooth, romantic love songs transformed black radio and reshaped love lives across the country.
Libraries get rid of books all the time. There are so many new books coming in every day and only a finite amount of library space. The practice of freeing…
A rock icon sets out to save music with a strange yellow gadget that almost no one understood.
Shortwave radio opened a portal to the world—then became a weapon in a high-stakes war of propaganda and power.
When global trade reshapes a city, who pays the price—and who fights back?
After we finished up The Power Broker, a bunch of people were asking us what other books we’d been reading. A group of us got together and presented some of…
A tiny, unremarkable beetle hiding in the caves of Slovenia has an infamously unfortunate name—one that has sparked heated debates in the scientific world.