99% Invisible: Your Call Is Important to Us
What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?
What if all those dropped calls, endless wait times and dead end hotlines every time you try to reach customer service weren’t accidents but part of the plan?
Tabloid journalists often get a bad press. From publishing libellous headlines to hacking celebrities’ phones, recent years have not exactly done much to enhance Fleet Street’s reputation. But where did…
When we think of Europe in the 11th century, one date stands out: 1066. However, as Professor Charles West explains, this was a century of great change, and great events,…
In the 1950s, the avant-garde music scene in New York and the movie studios of Los Angeles might have seemed like opposite ends of a cultural spectrum. But they came…
What did ordinary Tudors eat and drink on a daily basis? How did they keep themselves clean without baths and showers? And what surprising beliefs did they hold about sex,…
“Take On Me” by A-ha is an iconic hit of the 1980s. It came out in October 1985 with an equally iconic music video that helped define the age of…
Samuel Pepys is well-known for his brilliantly evocative diary, which gives an unsurpassed insight into daily life in Restoration London. However, it turns out Pepys also had a sinister side.…
Which crimes were most common in Scotland in the 17th century – and what can those crimes reveal about society at the time? In today's episode, we're delving into a…
When Peter the Great's son and heir was on trial for treason, the emperor instructed the jury to treat him as they would any other man. If he were to…
Bruce Lee changed American pop culture forever, and his incredible legacy is more relevant than ever. But how did he go from child actor in Hong Kong to one of…